Staff Guide NCBA.gg - DarkRP Staff Guidelines

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OneLonelyDog

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Nuclear BadAsses DarkRP Staff Guidelines

Please read these guidelines carefully, as they will tell you everything you need to know about staffing our community & servers.

We use trello to document all staff member's progress and activity. You can find our public staff records here. It's recommended to check our public staff records regularly as they show your strikes, reviews, inactive marks, etc..

If you have any questions, complaints, or suggestions, please contact a member of management.




(1) Staff Conduct

(1.0) Information
As a staff member, your actions & behavior is what represents our community. It's very important to maintain a kind and respectful attitude at all times to ensure our player growth and respect towards our team.
While on our server, it's recommended to have the following resources open:
-Punishment/Banning Guide- (Staff are required to use this guide to punish players on the server)

(1.1) Staff Rules
  1. Staff must be present in a discord voice channel while on the server.
    • Info: Our discord is here.
      • Exceptions:
        • You're in a call with a player that's providing video/screenshot evidence for an active case.
        • A member of management has given you permission to leave.
  2. Staff are required to explain to a player what rule they've broken before they can punish them.
    • Info: Always make sure a player is fully aware of what rule they've broken, and what punishment they'll be receiving.
    • Info: Before your punishment is valid, a player must be aware that they're getting punished, and for what reason.
  3. You're allowed to have active staff/management duties in other communities/servers.
    • Info: However, you must send a Head-Admin+ the IP of the server you staff/manage on.
  4. Staff who are the rank of Moderator+ are required to comment on every application.
    • Info: You must include a reason for your plus one, negative one, and neutrals on staff applications, reports, and appeals.
      • More Info: Your job is to rate the application constructively. You may not directly insult or slander a person on their application.

(1.2) Behavior
  1. Listen to your superiors at all times.
    • Info: If you feel that your superior is abusing their authority, contact a member of management.
      • More Info: You're allowed to freely express your opinion to your superiors as long as you're respectful while doing so.
  2. Staff are required to maintain a professional & respectful attitude at all times.
    • Info: Always respect players, peers, superiors, other communities, etc.
  3. Staff must remain unbiased at all times.
    • Info: No matter who you're dealing with (friends/family/spouse/people you don't like), always set aside your feelings and punish/treat them fairly and equally.
  4. Staff must NEVER disturb players while they're roleplaying.
    • Info: Of course an exception would be if they've broken rules or you have probable cause to pull them from roleplay.
  5. Staff may not abuse their staff privileges.
    • Includes:
      • Unnecessarily physgunning/using commands on players & staff.
      • Noclipping without a valid reason to do so.
      • Using staff authority to bend the rules/wrongfully punish players & staff.
      • Kicking/banning players & staff for reasons other than what rules they've broken.
      • Kicking/banning yourself from the server.
  6. Staff may use staff powers/commands off-duty.
  7. Staff may not go AFK for long periods of time while on the server.
    • Info: You may not go AFK for longer than 25 minutes.
  8. Staff are prohibited from doing any sort of staff work while under the influence of drugs or alcohol.
    • Info: We do NOT tolerate this, and will take the necessary steps to remove you from our team.



(2) Staff Activity
(2.0) Information
In this section, you'll learn everything you need to know about our activity system and our requirements regarding activity.
(2.1) Activity Policies
  1. Going inactive for 4+ days unless a reason is provided is prohibited.
    • Info: If you've been inactive for 4+ days without contacting a member of management, you're eligible for an inactive mark or a demotion from our team. Communicate with us!
      • More Info: Information about "inactive marks" and "demotions" can be found in (3.5 Demotions)
  2. Staff must attend every staff meeting.
(2.2) Leave Of Absence (LOA)
A LOA (Leave Of Absence) is what we allow staff to take when they want a break, or have IRL things to take care of. When on LOA, you're excused from all staffing/activity requirements so you can focus more on other things.
Before you're able to go on LOA, you must post a LOA request using our LOA Template. Read all the information provided inside the template carefully.




(3) Staff Punishment System
(3.0) Information
In this section, you'll learn everything you need to know about our punishment system.
(3.1) Infractions
An infraction is similar to a written warning for a player. You'll receive an infraction on your record if you break our rules/guidelines. Receiving 2/2 infractions makes you eligible for a staff strike. Infractions are permanent on your record.
(You can view your current infractions in our public staff records.)
(3.2) Inactive Marks
When you're inactive for 4+ days without contacting a member of management, you'll receive an inactive mark. Receiving 2/2 inactive marks makes you eligible for a staff strike/demotion. Inactive marks are permanent on your record.
(You can view your current inactive marks in our public staff records.)

(3.3) Staff Strikes
Staff strikes are given to staff who receive 2/2 infractions/inactive marks or have broken our rules/guidelines. Receiving 3/3 staff strikes will result in a full demotion from our team. Receiving 1-2 strikes may result in a suspension if necessary. Staff strikes are permanent on your record.
(You can view your current staff strikes in our public staff records.)

(3.4) Staff Suspensions
When suspended from the staff team, you'll be restricted from performing any staff duties. This is given to staff who are put under investigation, break guidelines, etc..
(To check if you're suspended, view our public staff records.)

(3.5) Demotions
Demotions are given to staff who receive 3/3 staff strikes, have been inactive for 4+ days without contacting management, breaking rules/guidelines, etc..
(If you were demoted, you can contact a member of management for the reason.)



(4) Staff/Community Meetings
(4.0) Information
Staff/community meetings are hosted every week on Sunday at 7:00pm CT. We host staff meetings to ensure proper communication between players, staff, and management, and to allow them to bring up topics, suggest changes, ask questions, etc.
(4.1) Community Meetings
During community meetings, both players and staff are allowed to attend. Community meetings are more lenient than staff meetings since we don't require staff & players to be 100% serious during them.

(4.2) Staff Meetings
During staff meetings, only staff are allowed to attend. Staff are required to remain 100% serious during staff meetings. We use this time to privately discuss staff/server related things openly and freely among staff.


(5) Ranks & Their Duties
Staff Helper
  • Responsibilities:
    • Handle player situations.
    • Be active on the discord.
    • Help staff control users.
    • Answer questions under #support on our discord.
  • Has authority over:
    • Users.
  • Optional:
    • Be active on the forums.
    • Comment on staff applications.
    • Be active on the server.

Trial-Moderator
  • Responsibilities:
    • Handle player situations.
    • Be active on the server & discord.
  • Has authority over:
    • Users.
  • Optional:
    • Be active on the forums.
    • Comment on staff applications.

Moderator
  • Responsibilities:
    • Handle player situations.
    • Be active on the server, forums, and discord.
    • Comment on staff applications.
  • Has authority over:
    • Users.
  • Optional:

Senior-Moderator
  • Responsibilities:
    • Handle player & staff situations.
    • Be active on the server, forums, and discord.
    • Comment on staff applications.
    • Extend bans listed in #punishment-requests
    • Enforce guidelines to staff.
      • If staff fail to listen, inform a Head-Moderator+
  • Has authority over:
    • Users.
    • Trial-Moderators.
    • Moderators.
  • Optional:

Head-Moderator
  • Responsibilities:
    • Handle player & staff situations.
    • Be active on the server, forums, and discord.
    • Comment on staff applications.
    • Extend bans listed in #punishment-requests
    • Enforce guidelines to staff.
      • Give infractions to staff who break our guidelines.
      • Give inactive marks to staff who are inactive for 4+ days.
    • Update & maintain our public documents.
    • Handle ban appeals involving Senior-Moderators and below.
  • Has authority over:
    • Users.
    • Trial-Moderators.
    • Moderators.
    • Senior-Moderators.
  • Optional:

Trial-Administrator
  • Responsibilities:
    • Handle player & staff situations.
    • Be active on the server, forums, and discord.
    • Comment on staff applications.
    • Extend bans listed in #punishment-requests
    • Enforce guidelines to staff.
      • If staff fail to listen, inform a Head-Moderator+
  • Has authority over:
    • Users.
    • Trial-Moderators.
    • Moderators.
    • Senior-Moderators.
  • Optional:

Administrator
  • Responsibilities:
    • Handle player & staff situations.
    • Be active on the server, forums, and discord.
    • Comment on staff applications.
    • Extend bans listed in #punishment-requests
    • Enforce guidelines to staff.
      • If staff fail to listen, inform a Head-Moderator+
  • Has authority over:
    • Users.
    • Trial-Moderators.
    • Moderators.
    • Senior-Moderators.
    • Trial-Administrators.
  • Optional:

Head-Administrator
  • Responsibilities:
    • Handle player & staff situations.
    • Be active on the server, forums, and discord.
    • Comment on staff applications.
    • Extend bans or remove bans & warnings listed in #punishment-requests
    • Enforce guidelines to staff.
      • Give infractions to staff who break our guidelines.
      • Give inactive marks to staff who are inactive for 4+ days.
      • Give staff strikes to staff who receive 2/2 infractions/inactive marks, or break our guidelines.
      • Suspend staff who are under investigation, break guidelines, etc..
    • Update & maintain our public & private documents.
    • Handle ban appeals involving Administrators and below.
    • Interview & assign accepted applicants to a trainer.
  • Has authority over:
    • Users.
    • Trial-Moderators.
    • Moderators.
    • Senior-Moderators.
    • Head-Moderators.
    • Trial-Administrators.
    • Administrators.
  • Optional:
    • Join any department.
    • Host events on our server.
    • Promote users to Staff Helper permanently or temporarily.
    • Host staff meetings.

Super-Administrator
  • Responsibilities:
    • Handle player & staff situations.
    • Be active on the forums and discord.
    • Extend bans or remove bans & warnings listed in #punishment-requests
    • Enforce guidelines to staff.
      • Give infractions to staff who break our guidelines.
      • Give inactive marks to staff who are inactive for 4+ days.
      • Give staff strikes to staff who receive 2/2 infractions/inactive marks, or break our guidelines.
      • Suspend staff who are under investigation, break guidelines, etc..
      • Demote staff members who are inactive, receive 3/3 staff strikes, or break our guidelines.
    • Update & maintain our public & private documents.
    • Handle ban appeals involving Head-Administrators and below.
    • Interview & assign accepted applicants to a trainer.
    • Accept, defer, or decline staff applications.
    • Host staff meetings.
  • Has authority over:
    • Users.
    • Trial-Moderators.
    • Moderators.
    • Senior-Moderators.
    • Head-Moderators.
    • Trial-Administrators.
    • Administrators.
    • Head-Administrators.
  • Optional:
    • Join any department.
    • Host events on our server.
    • Host community meetings.

Human Resources
  • Responsibilities:
    • Handle staff situations.
    • Be active on the forums and discord.
    • Enforce guidelines to staff.
      • Give infractions to staff who break our guidelines.
      • Give staff strikes to staff who receive 2/2 infractions/inactive marks, or break our guidelines.
      • Suspend staff who are under investigation, break guidelines, etc..
    • Handle ban appeals involving Super-Administrators and below.
  • Has authority over:
    • Users.
    • Trial-Moderators.
    • Moderators.
    • Senior-Moderators.
    • Head-Moderators.
    • Trial-Administrators.
    • Administrators.
    • Head-Administrators.
    • Super-Administrators.
  • Optional:
    • Host events on our server.
    • Update & maintain our public & private documents.
    • Interview & assign accepted applicants to a trainer.
    • Host staff meetings.
    • Host community meetings.

Assistant Staff-Manager
  • Responsibilities:
    • Handle player & staff situations.
    • Be active on the forums and discord.
    • Extend bans or remove bans & warnings listed in #punishment-requests
    • Enforce guidelines to staff.
      • Give infractions to staff who break our guidelines.
      • Give inactive marks to staff who are inactive for 4+ days.
      • Give staff strikes to staff who receive 2/2 infractions/inactive marks, or break our guidelines.
      • Suspend staff who are under investigation, break guidelines, etc..
      • Demote staff members who are inactive, receive 3/3 staff strikes, or break our guidelines.
    • Update & maintain our public & private documents.
    • Handle ban appeals involving Super-Administrators and below.
    • Interview & assign accepted applicants to a trainer.
    • Accept, defer, or decline staff applications.
    • Promote staff members to any rank between Staff Helper & Administrator
    • Help the Staff-Manager manage the staff team and its departments.
    • Host staff meetings.
    • Host community meetings.
  • Has authority over:
    • Users.
    • Trial-Moderators.
    • Moderators.
    • Senior-Moderators.
    • Head-Moderators.
    • Trial-Administrators.
    • Administrators.
    • Head-Administrators.
    • Human Resources.
    • Super-Administrators.
  • Optional:
    • Join any department.
    • Host events on our server.

Staff-Manager
  • Responsibilities:
    • Handle player & staff situations.
    • Be active on the forums and discord.
    • Extend bans or remove bans & warnings listed in #punishment-requests
    • Enforce guidelines to staff.
      • Give infractions to staff who break our guidelines.
      • Give inactive marks to staff who are inactive for 4+ days.
      • Give staff strikes to staff who receive 2/2 infractions/inactive marks, or break our guidelines.
      • Suspend staff who are under investigation, break guidelines, etc..
      • Demote staff members who are inactive, receive 3/3 staff strikes, or break our guidelines.
    • Update & maintain our public & private documents.
    • Handle ban appeals involving Assistant Staff-Managers and below.
    • Interview & assign accepted applicants to a trainer.
    • Accept, defer, or decline staff applications.
    • Promote staff members to any rank between Staff Helper & Assistant Staff-Manager.
    • Manage the staff team and its departments.
    • Host staff meetings.
    • Host community meetings.
  • Has authority over:
    • Users.
    • Trial-Moderators.
    • Moderators.
    • Senior-Moderators.
    • Head-Moderators.
    • Trial-Administrators.
    • Administrators.
    • Head-Administrators.
    • Super-Administrators.
    • Human Resources.
    • Assistant Staff-Managers.
  • Optional:
    • Host events on our server.​

Community-Manager
  • Responsibilities:
    • Handle player & staff situations.
    • Be active on the forums and discord.
    • Extend bans or remove bans & warnings listed in #punishment-requests
    • Enforce guidelines to staff.
      • Give infractions to staff who break our guidelines.
      • Give inactive marks to staff who are inactive for 4+ days.
      • Give staff strikes to staff who receive 2/2 infractions/inactive marks, or break our guidelines.
      • Suspend staff who are under investigation, break guidelines, etc..
      • Demote staff members who are inactive, receive 3/3 staff strikes, or break our guidelines.
    • Update & maintain our public & private documents.
    • Handle ban appeals involving Staff-Managers and below.
    • Interview & assign accepted applicants to a trainer.
    • Accept, defer, or decline staff applications.
    • Promote staff members to any rank between Staff Helper & Staff-Manager.
    • Oversee & manage the staff team and community.
  • Has authority over:
    • Users.
    • Trial-Moderators.
    • Moderators.
    • Senior-Moderators.
    • Head-Moderators.
    • Trial-Administrators.
    • Administrators.
    • Head-Administrators.
    • Super-Administrators.
    • Human Resources.
    • Assistant Staff-Managers.
    • Staff-Managers.
  • Optional:
    • Host staff meetings.
    • Host community meetings.





Credits:

Larry - Original creator of the guide
OneLonelyDog - Redo of the entire guide.
 
Last edited:

OneLonelyDog

Not a furry
Community Manager
Forums Manager
Dec 3, 2017
256
245
43
V1:

Released new staff guidelines.
 

OneLonelyDog

Not a furry
Community Manager
Forums Manager
Dec 3, 2017
256
245
43
Added:
  • You're allowed to have active staff/management duties in other communities/servers.
  • (3.4) Staff Suspensions

Changed:
  • (4) Staff/Community Meetings
  • (5) Ranks & Their Duties
 
  • Like
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